"I Don't Know" There are 3 answers to every question: the right one, the wrong one, and “I don’t know.” Most of us need to answer “I don’t know” more often. In business decision-making the reality is that we rarely know the right answer with certainty. Usually the right move is to go with [...]
Re-Framing As CEOs and business owners gain knowledge and experience, they find their problem-solving skills growing. We gain confidence and make decisions with less stress and greater speed. Then we encounter a particularly vexing problem where our knowledge seems inadequate. When this occurs, it often helps to re-frame the problem. Let’s look at an example. WeWork [...]
It's Lonely at the Top Preston: CEOs often feel very lonely. Although that may surprise many who have never been a CEO or business owner, it won’t surprise those who have. Many people clamor for time with the CEO. In addition to employees seeking the CEO’s time, there are customers, prospects and suppliers to meet [...]
Loss Aversion Loss aversion is the strong and pervasive tendency to weight losses more heavily than gains of a like amount. Many studies have indicated that losses are weighted at least twice as heavily as the same gain. Nassim Nicholas Taleb points to the Stoic philosopher Seneca having noted this human trait in many of [...]
Cognitive Dissonance Cognitive dissonance can be seen at least as far back as Aesop’s fables. It occurs when our actions conflict with our beliefs, causing dissonance that we then seek to resolve. The resolution of the dissonance must come about by changing beliefs, changing actions, or changing our perception of our actions. Changing our perception [...]
Decentralize “How is [Berkshire] organized? I don’t think in [the] history of the world has anything Berkshire’s size [been] organized in so decentralized a fashion.” -Charlie Munger Berkshire Hathaway had revenue of $242 billion in 2017. Their headquarters staff is about 25 people. Take a look at your organization. Are you too centralized?
In An Uncertain Economy, Agility Is Essential Trade wars...Lower taxes...Privacy concerns endangering the most successful business models...Do you know where the economy is heading? Maintain flexibility, create options, be quick and agile.
A "difficult to overcome" characteristic of being human is our ability to fool ourselves. This article explains how often and easily this human tendency occurs. A peer group is one way to overcome this human error. https://qz.com/1231534/the-person-whos-best-at-lying-to-you-is-you/
Don’t Let Sunk Costs Be an Anchor on Your Business By Preston Sumner and Brian Rouff Preston: Brian, when you described tearing down and rebuilding your business model, the phrase that came to mind was “creative destruction.” Besides being a powerful concept from John Boyd’s OODA process, creative destruction goes against the grain of the [...]
Is Google Really That Smart? (Or Why Decision-making Based On Averages Is Dangerous) As artificial intelligence (AI) expands to fill every part of our lives, we are getting increasingly comfortable relying on it. For example, we buy a product on Amazon and get a glimpse of other products that Amazon recommends. Many of them are [...]