Unsaid Brutal Facts

Unsaid Brutal Facts "The most important thing in communication is hearing what isn't said." -Peter Drucker Leaders know communication is what the other person hears, not what they say. Good leaders know that listening is learning. Drucker makes the powerful point that to be a great leader, we must determine that which is unsaid. That [...]

By | September 21st, 2018|Categories: Lessons Learned, Management|Tags: , , , , , |0 Comments

The Power of Why

The Power of Why "If you always tell people why, they'll understand it better, they'll consider it more important, and they'll be more likely to comply" -Charlie Munger Asking why repeatedly until you get to the root cause of a problem is a powerful tool from the Toyota Management System. Explaining why is a powerful [...]

By | September 19th, 2018|Categories: Competitive Advantage, Lessons Learned, Management, Process|Tags: , , , , |0 Comments

Change: Pull, Don’t Push

Change: Pull, Don't Push "People don't resist change. They resist being changed"  -Peter Scholtes How do you motivate people to want to change? Make the status quo uncomfortable and give them the opportunity and power to create change. It's not effective to push people to change and you can' t pull them to change with [...]

By | April 24th, 2018|Categories: Management|Tags: , , , , |0 Comments

The Secrets of Creating a Sustainable Competitive Advantage

The Secrets of Creating a Sustainable Competitive Advantage By Preston Sumner and Brian Rouff Preston: The Holy Grail of business is creating a sustainable competitive advantage. You can point to numerous companies that have established a clear competitive advantage. The challenge is sustaining that competitive advantage. The chart below illustrates this difficulty. Note the turnover [...]